Flintstone Car Sales Methodology--on the Road to Extinction?

It was so frustrating when I was working as a sales rep at a local car dealership (who shall remain unnamed--because this may apply to others out there). They have so many tools available to them, yet they are entrenched in the standard mode of selling cars that has been in existence seemingly since Henry Ford started the concept of dealerships back in 1903. They refuse to *see* the existence of customers with computer access, invoice access. They refuse to see how improved training and treatment of employees could help their own bottom line. They insist on being crude and stupid with the business of selling cars--in the same manner that cars have been sold for the past 100 years, seemingly.

They continue to *sit on their laurels*--in that they brag about "serving *our community* for more than 32 years*... yet they seem to think that *our community* hasn't changed in the past 32 years. Although *our community* may not have changed in the first 20 years from when they started their business, in the past 10 years, *our community* and the surrounding area has changed considerably. The economy has changed considerably.